Returns & Refunds
Return Policy
Customers can cancel their orders before shipping, following the time-frame specified on our website.
If you are not satisfied with your purchase, we accept returns of unused and uninstalled products in their original packaging within 30 days of purchase.
How CycevSun’s return shipping policy works
1. We cover the cost of a single return label per order. Customers are responsible for any extra labels required for additional boxes.
2. For orders shipped via pallet, the customer is responsible for return shipping charges.
Our return shipping policy enables us to provide our customers with excellent prices. If you need assistance finding the right product, feel free to reach out to our expert Customer Service Team.
Initiate A Return
1. Customers can request for a return within 30 days of purchase
RETURN REQUEST FORM
Product Information
Reason for Return
Condition of the Product(s)
Is the product in its original packaging?
Claim Picture
Customer Details
2. After your return request is approved, CycevSun will send you an email including your return products authorization number.
3. Please send your return item(s) to the address below:
Jenny (CycevSun Returns)
(US +1) (332) 261-3721
Unit 201, 7340 Kingsgate way west chest, OH, 45069
4. Upon receipt and inspection of the returned merchandise, we shall initiate the refund procedure in accordance with company guidelines, which requires a standard processing period of 3-5 business days. Subsequently, the refund will be credited back to your original payment method within an additional 3-5 business days following approval. Please note that transaction clearing times may vary depending on your financial institution's processing protocols.
Request A Replacement
According to our Product Warranty, CycevSun offers free replacement for any defective or damaged items.